Shipping policy
SHIPPING POLICY
At Fridgehug, we want your order to reach you safely and as smoothly as possible.
Shipping Destinations
We currently ship to customers in the United States, Canada, and countries within the European Union.
Shipping Rates
Standard Shipping — $5.99
FREE SHIPPING ON ORDERS $39+
The applicable shipping rate will be displayed at checkout before payment.
Processing Time
Orders are typically processed within 1–2 business days.
Business days are Monday through Friday and exclude weekends and public holidays.
During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
Estimated Delivery Time
Estimated shipping time is 5–10 business days after your order has been processed and dispatched.
Delivery times are estimates and may vary depending on your destination, customs procedures, local postal services, carrier conditions, weather, or other circumstances outside our control.
Order Tracking
Tracking information will be provided whenever available.
Once your order has shipped, please allow some time for tracking information to update.
Split Shipments
In some cases, an order containing multiple items may be shipped in separate packages.
If your order is split into multiple shipments, the packages may arrive on different days.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Fridgehug cannot guarantee replacement or refund for orders that cannot be delivered because of an incorrect or incomplete address provided by the customer.
If you notice an address error before your order has shipped, please contact us as soon as possible at:
hjj199409@gmail.com
Lost or Delayed Packages
If your package appears to be lost or tracking information has not been updated for an extended period, please contact us so we can review the shipment with the carrier.
Where appropriate, we may provide a replacement or refund after the shipping issue has been confirmed.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide your order information together with clear photos or videos of the damaged item and packaging.
For shipping-related questions, please contact:
hjj199409@gmail.com