Refund policy
At Fridgehug, we carefully inspect our products before shipment. If your order arrives damaged, defective, malfunctioning, or incorrect, please contact us and we will work with you to resolve the issue.
30-Day Return Policy for Defective or Damaged Items
You may contact us within 30 days of receiving your order if your product is defective, damaged, malfunctioning, or if you received the wrong item.
To be eligible for a return, the item must be in the same condition in which you received it and, where applicable, include its original packaging and accessories.
Proof of purchase is required.
How to Request a Return
Please contact:
hjj199409@gmail.com
Include:
• Your order number
• A description of the issue
• Clear photos or videos showing the problem
Please do not return an item before contacting us.
Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, malfunctioning, or different from what you ordered, contact us as soon as possible so we can review the issue.
Depending on the circumstances, we may offer a replacement, re-delivery, or refund.
Lost Shipments
A refund or replacement may be considered if a package is confirmed lost or if tracking has not updated for an extended period.
We may need to complete an investigation with the shipping carrier before approving a refund or replacement.
Items That Cannot Be Returned
Returns may not be accepted for:
• Personalized or custom-made products
• Gift cards
• Items damaged through misuse or improper handling
• Items returned without prior authorization
• Items that do not meet the return eligibility requirements
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
Change of Mind
For customers outside the European Union, returns are generally not accepted simply because you changed your mind or no longer want the item unless otherwise agreed by Fridgehug.
Orders that have already been shipped cannot always be cancelled.
European Union — 14-Day Right of Withdrawal
If you are located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason.
To exercise this right, contact:
hjj199409@gmail.com
Your request must be submitted within the applicable 14-day withdrawal period.
After notifying us of your withdrawal, the item must be returned in its original condition.
Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.
Certain products may be excluded from the right of withdrawal where permitted by applicable law, including personalized or custom-made goods.
Exchanges
If you need a different item, please contact us first.
Where a return is approved, the original item should be returned before placing or receiving a replacement order unless otherwise agreed by Fridgehug.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, payment provider, or credit card company to process and post the refund.
If you have not received an approved refund after 15 business days, please contact:
hjj199409@gmail.com
Non-Delivery Caused by Customer Information
Refunds or replacements may not be available where delivery fails because:
• An incorrect or incomplete address was provided
• The recipient could not be contacted
• The package was refused or left unclaimed
Please carefully review your shipping information before completing your order.
Contact Us
If you have any questions about returns, refunds, damaged products, or order issues, please contact:
Fridgehug
Email: hjj199409@gmail.com